Q Desk

End-User Self-Serve Password Reset, Identity Verification and Account Management

Supercharge your help desk by minimizing password reset tickets, resolving tickets faster and more securely

Q Desk empowers your help desk by minimizing costly password reset tickets, providing technicians with tools to resolve tickets faster and eliminating social engineering attacks.

IT Helpdesks are under extreme pressure to meet SLA targets and deliver exceptional customer experiences. Password reset tickets amount to 20-30% of all help desk support requests and cost up to a whopping $75 USD per incident. Helpdesks are also a huge target for hackers and bad actors to exploit with social engineering attacks. The time is now to secure your help desk and reduce waste and cost with Q desk.

Greatly reduce password reset ticket volume with an easy to use self-serve password reset solution

Resolve password reset tickets faster directly from Quickpass or your PSA

Microsoft AD Connect causing frustration? Sync AD or Local passwords with O365 without the headaches

Need to keep track of end-user passwords? Optionally save end-user passwords in the vault of your choice

Easy automated on-boarding

Self-Serve
Password Reset

Empower end-users to reset passwords and unlock accounts no matter where they are
Substantially reduce password reset ticket volume
Save up to $75 USD every time an end-user resets their own password and does not call the help desk
Convenient mobile and web app
Biometric authentication

Identity
Verification

Easily Verify End-Users Online, From Anywhere
Knowing your customer mitigates risk, fraud, and cyberthreats.
Whether computers are on or off the corporate network Quickpass has you covered

Centralized Account Management

View Account and Password Status
Enable/Disable Accounts
Unlock Accounts
Reset Passwords

Office 365 Password Sync

Sync Active Directory and local account passwords with Office 365 without wait times and confusing end-users
Microsoft AD Connect Alternative
Simple setup