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October 8, 2020

Integrations

IT Glue Integration FAQ

Jim Jessup

How does Quickpass match Active Directory and Office 365 accounts to IT Glue password entries?

Quickpass provides three different methods to match Active Directory and Office 365 accounts to IT Glue password entries.

  • Automatic matching to existing password entries
  • Automatically creating new password entries and matching
  • Manual matching existing password entries  


Can Quickpass update end-user account passwords in IT Glue?

Yes, Quickpass can update end-user account passwords that are accessible in both IT Glue and My Glue. Although updating end-user account passwords in IT Glue / My Glue is not mandatory.


Are passwords updated by Quickpass accessible with My Glue?

Yes, passwords entries updated by Quickpass are accessible by the My Glue web and mobile app.


Can Quickpass reset an Active Directory and Office 365 password when it’s changed in IT Glue?

In Q4 2020 Quickpass will release an update where an IT Glue workflow trigger can be configured to monitor for password changes and call a web hook at Quickpass to reset the Active Directory and/or Office 365 password.


Can Quickpass detect when a password is reset on an Active Directory domain controller?

Yes, Quickpass uses a password filter on the Active Directory domain controller to detect when passwords are reset so it can update the password entry in IT Glue.


Can Quickpass detect if a password is reset on a domain joined workstation or member server?

Yes, the Quickpass agent password filter will detect password changes from domain joined workstations and member servers and update the password in IT Glue immediately after.


Does Quickpass support the rotation of Windows service accounts and scheduled tasks?

Yes, Quickpass can rotate Windows service account and scheduled tasks passwords. The system will detect which Windows services and scheduled tasks that are using accounts that were rotated and update the Windows Service including restarting the service after and updating the password in the scheduled task.


What IT Glue plan is required to integrate with Quickpass?

Since Quickpass leverages the IT Glue API the Enterprise plan is required to use the integration with Quickpass.


Can I match an IT Glue organization to more than one Quickpass customer?

Yes, you can match an IT Glue organization to as many customers in Quickpass as required.


Can I schedule a rotation of my privileged Active Directory and Office 365 accounts with Quickpass?

Yes, Quickpass allows you to rotate passwords for both your privileged Active Directory and Office 365 accounts.


Can I rotate all my privileged account passwords when a tech quits or is laid off?

Yes, you can either set your passwords to rotate daily or you can run an on-demand rotation of your passwords at any time.


Does Quickpass support IT Glue password folders?

Quickpass supports updating passwords for password entries in any password folder.


Does Quickpass support password stored in the IT Glue Vault?

No, Quickpass leverages the IT Glue API and passwords added to the IT Glue Vault cannot be read or updated via the API.

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