Self-Service Password Resets (SSPR) for MSPs
End-Users can Perform Self-Service Password Resets (SSPR), Unlock their Accounts and Verify their Identity Without Contacting the Help Desk - All from an Intuitive Mobile App.
Supports
Forrester Research claims that, on average
If you apply the low estimations here, what does that amount to for you?
Increase your help desk's efficiency up to 73% by significantly reducing or even eliminating your password reset support tickets.
Don't lose customers over slow help desk response times and keep your technicians focused on high value tasks
Feature |
Quickpass Self-Serve |
Microsoft 365 Self-Serve |
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Resets Active Directory and Office 365 passwords |
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* Requires Microsoft 365 business premium or Azure AD Premium license for each end-user to support password writeback feature |
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Notifies end-user when Active Directory accounts are locked |
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IT Service providers can pre-enroll end-user mobile phone numbers for 2FA |
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* End-users must go to the Microsoft 365 web site and manually register their mobile phone number, personal recovery email, and/or Microsoft Authenticator |
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Mobile and Web self-serve app available |
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* Only web self-serve app available |
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Verify end-users's identities when they contact your help-desk with self-serve app |
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Intuitive and easy user interface so end-users don't contact the IT help-desk when they can't figure out the self-serve system |
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