Customer and MSP Technician Impersonations are on the rise. That's a fact.
How are you currently verifying caller identities?
Many MSPs state that they know their clients voices, but how do you really know for sure? Is it worth the risk? Simple trust is no longer something you can afford to rely on.
Using Quickpass, a technician sends a request from the web dashboard to verify the end-user’s identity, which sends a push notification to the end-user. With the Quickpass mobile app, the end-user then clicks the option to Approve or Deny the request and the confirmation is immediately sent back to the technician.
It's That Simple.
"Our overall experience has been excellent and we would recommend Quickpass to any other MSP or even internal IT departments... ...We can reset passwords, unlock accounts, disable accounts and verify the end-users identity from an easy to use console."Joe S. - President, Spectra Networks